Shipping Policy

Shipping Policy – My Luxe Concepts

Effective Date: 01/20/2024

Thank you for shopping with My Luxe Concepts. Please review our shipping guidelines below.

 

1. Order Processing

• All retail orders are processed within 2–3 business days (excluding weekends and holidays).

• Wholesale orders may require additional processing time depending on order size and inventory availability.

• You will receive a confirmation email once your order has been placed and another when your order ships.

 

2. Shipping Methods & Delivery Times

• Standard U.S. Shipping: 5–7 business days after processing.

• Expedited U.S. Shipping: 2–3 business days (available at checkout).

• International Shipping: Delivery times vary by destination, typically 7–21 business days. Customs delays may apply.

Note: Delivery times are estimates provided by carriers and cannot be guaranteed.

 

3. Shipping Costs

• Shipping costs are calculated at checkout based on weight, location, and shipping method.

• Free shipping promotions may apply to select orders (as advertised).

• Wholesale orders may include customized shipping rates based on volume and location.

 

4. Tracking Your Order

• Once shipped, you will receive a tracking number via email.

• Please allow up to 24–48 hours for tracking updates to appear.

 

5. Lost, Stolen, or Delayed Packages

• My Luxe Concepts is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.

• If your order is marked “delivered” but not received, please contact the shipping carrier directly.

• We are happy to assist with filing a claim, but replacement of lost/stolen packages is not guaranteed.

 

6. International Shipping & Customs

• International customers are responsible for any customs duties, taxes, or import fees required by their country.

• My Luxe Concepts is not liable for delays caused by customs inspections or international carriers.

 

7. Address Accuracy

• Customers are responsible for providing an accurate shipping address.

• Orders shipped to incorrect addresses due to customer error are not eligible for refund.

 

8. Wholesale Orders

• Wholesale shipping times vary by order size and destination.

• Large orders may ship in multiple packages.

• Expedited or freight shipping options are available upon request.

 

9. Contact Us

If you have any questions about shipping or need assistance with an order, please contact us

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