Refund Policy

Return & Exchange Policy – My Luxe Concepts

Effective Date: 01/20/2024

 

At My Luxe Concepts, your satisfaction is important to us. Please review our updated return and exchange guidelines below.

 

1. Eligibility for Returns

• Items may be returned within 14 days of delivery.

• Items must be:

  • Unworn, unused, and unwashed

  • In original packaging with tags attached

  • Free of stains, odors, or damage

Non-Returnable Items:

• Final sale or clearance items

• Gift cards

• Intimates or swimwear (for hygiene reasons)

• Wholesale orders (all wholesale sales are final)

 

2. Store Credit & Exchanges Only

• All approved returns are eligible for store credit or exchange only.

• Cash refunds are not issued unless the product is defective or incorrect.

• For size or color exchanges, replacements are subject to availability.

 

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Submit a claim with photos and order details within 3 days of delivery by emailing hello@myluxeconcepts.com

2. Claims will be reviewed by our team for approval.

3. If approved, we will provide either a replacement, store credit, or refund (to the original payment method).

 

4. Return Process

1. Contact us at hello@myluxeconcepts.com with your order number and reason for return.

2. Once approved, you will receive instructions for sending items back.

3. Items must be shipped back within 7 days of approval.

Note: Customers are responsible for return shipping unless the item is defective or incorrect.

 

5. Wholesale Orders

All wholesale orders are final sale and not eligible for return, exchange, or refund.

 

6. Contact Us

For questions about returns, exchanges, or claims, please contact:

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